Returns
If something isn’t quite right, we’ll help you sort it quickly and easily.
Before you start
- Please submit your return request within 30 days of delivery
- Items should be unused, unassembled and in original packaging
- Once your request is submitted, we’ll confirm the next steps by email
- Refunds are processed after items are returned and checked
Returns at a glance
| Item type | How returns work | Change-of-mind cost | If damaged or faulty |
|---|---|---|---|
| Small & medium items (parcel sized) | Return using a tracked courier of your choice (Parcel2Go recommended) | Customer covers return delivery | We’ll arrange and cover the return |
| Palletised items | Collection arranged by Field & Hawken | £75 per pallet (deducted from refund) | Collection arranged and covered by us |
| Two-person delivery items | Two-person collection arranged by Field & Hawken | £75 (deducted from refund) | Collection arranged and covered by us |
If you’ve changed your mind
We provide detailed product information, measurements and imagery to help you choose with confidence.
If an item is no longer required, not suitable, or doesn’t fit your space, this is classed as a
change-of-mind return, and return delivery costs apply as outlined above.
If something arrives damaged or faulty
- Submit a return request and include photos where requested
- We’ll review everything quickly and confirm the next steps
- If approved, we’ll arrange collection and cover the cost
Refunds
Refunds are issued to the original payment method once items are received and checked.
Please allow up to 10 working days for this to be completed.
