Field & Hawken is following official directives and advice and continues to be operating fully in support of our customers. An increase in use and availability of hand sanitisers and disinfectant wipes across our business is in place along with regular handwashing, cleaning of surfaces, handles etc.

Whilst the current situation is certainly challenging, our business model enables us to maintain full operations under the current government guidance without any impact to customers ordering online. We will continue to monitor the situation and continue to prioritise the health and safety of our staff and customers.

At present our showroom remains closed due to government instruction and we will re-open once it is safe to do so. When this occurs, we will update our opening hours information online. Online orders will still be able to be placed and deliveries made as usual.

Currently our courier partners are operating as normal. Whilst current research shows that the virus could live on certain surfaces for up to a few days there is currently no known risk of transmission via packages/mail. However, as an additional precaution, we recommend you wash your hands after opening any package.

Our customer service operations are available on email and on the phone: Monday-Friday, 9am-5pm and Saturday 10am-3pm.

It is possible to request a specific delivery date (Monday to Friday) on a standard delivery for pallet and 2 person deliveries, just call or email the requirements to our customer services team on 0118 942 2248 or [email protected]. Standard deliveries will take place between 9am and 6pm on the day of delivery.

It is possible to request an AM or PM delivery slot for pallet and 2 person deliveries but there is an additional charge for this service. Either select this upgrade at checkout or contact the customer service team with your requirements on 0118 942 2248 or [email protected] who will make the arrangements and process the additional payment.

All deliveries made via DPD can be managed through the DPD app or website using your tracking information.

If upon receipt of your item it is not damaged, but you decide that the item is not quite right for you and you wish to return it then please contact Field & Hawken to arrange a collection within 14 days of the delivery of the item.

We will provide a full refund on your order less a returns surcharge. The refund will be wp-contentlied back to the original payment method no more than 10 working days after the items have been returned and checked by our warehouse team.

Items must be returned in a saleable condition. Unfortunately, we will be unable to provide refund if the returned item is damaged, used or in an unsaleable condition upon arrival at our warehouse.

Please review the returns section of the website for full details on how to return as item and how Field & Hawken can support you with this.

Unfortunately, it is not possible to return and receive a refund on an item that has been customised (such as an engraving, plaque or treatment) which is why we try to avoid any such concerns by providing product images on our website and mock-ups during the order confirmation process.

If there has been an error in what has been despatched versus what was ordered, then please contact us immediately and we will rectify this.

In the unusual situation that there has been damage during transit then please contact us immediately and we will rectify this, which if necessary, will include providing a full replacement. You will be likely to be asked to provide images of the damage or areas of concern to assist us with taking the right course of action.

If you have any other concerns regarding your order after it has been delivered, then please contact us straight away so that we can assist you.

Our cushion covers provide a level water repellence to spillages and light showers, but are not waterproof and are not recommended to be left out for prolonged periods of rain or in heavy downpours.