After only 12 months on the independent, trusted review site Feefo, Field & Hawken is delighted to have won the Feefo Gold Trusted Service award. Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers.
The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service. Feefo have given Gold Trusted Service awards to businesses who have collected at least 50 reviews between January 1st 2020 and December 31st 2021, with a Feefo service rating of between 4.5 and 4.9.
This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.
Congratulating Field & Hawken, Tony Wheble, CEO at Feefo, said: “The Trusted Service Awards recognise companies who above and beyond to provide the very best customer experience. “I’m so impressed by how our customers have overcome the challenges of the past two years. I can’t wait to see what they achieve in 2022.”
Field & Hawken is an independent, family run business operating since 2013. High levels of quality and customer service are integral to our business approach and philosophy. Everyday our team strive to provide our customers with the best experience and products to support them in making the most of their indoor and outdoor spaces. Making this visible through the Feefo reviews is an important element of providing our customers with the confidence and information needed to support them when deciding on making an online purchase.
