Free standard delivery to UK mainland on all orders over £30.

Close Bar

What should I do if I have received my item and it is damaged? 

Field & Hawken is committed to providing quality products from reliable manufacturers and this is monitored through Quality Control processes. However, accidents and errors do hwp-contenten that cause damage to our products.

 

In the unusual instance that you are affected by this then Field & Hawken will replace your product at no charge.

 

Field & Hawken ask that you check all products upon delivery and before signing the delivery note for acceptance of the item. Any issues or damage should be marked on the delivery note and Field & Hawken should be notified immediately to enable any issues to be dealt with.

 

Field & Hawken cannot be liable for any subsequent damage once goods have been signed for and accepted by a customer. Please contact us via [email protected] or 0118 942 2248.

 

Our team will ask you to provide images of any issues to help understand the issue better and identify where a problem may have occurred in our supply chain so please try to take these for us.

Free standard delivery

Free standard delivery

On all orders over £30, including next day service on cushions and most parasols

Buy with confidence

Buy with confidence

Field & Hawken no quibble 14 day returns and quality commitment

Safe & secure shopping

Safe & secure shopping

Amex, Paypal, Mastercard, Visa etc. accepted

Be the first to hear the latest news from Field & Hawken

Subscribe