Field & Hawken wants to ensure that our customers have complete confidence when purchasing any of our products which is why we are pleased to provide the following commitments;
– All items are prepared and quality checked by our warehouse team before they are despatched.
– Return and full refund (less return charge) for all unused non personalised orders within 14 days of delivery.
– Immediate, no quibble replacement for any items damaged during transit to customer.
– Extended replacement protection for any furniture that suffers a natural fault in the wood that results in a structural weakening within 1 year of delivery and where repair is not a viable resolution.
Fault must not have been caused or contributed to by misuse or action taken to the item that may have weakened it.