If you order an assembled bench or multiple items then for safety of the items we will despatch these on a pallet. There are some key points of note for deliveries that are made on a pallet;
1. Delivery is to kerbside only. This means that if you need your items taken to a specific location then you should arrange for someone to assist you with this (unless you have paid for a specialised delivery team).
2. The driver is not obliged to take the pallet away. Whilst pallets are generally quite sought after the delivery route planning often means that drivers are unable to take the pallet back with them (and particularly if the bench(es) cannot be taken off the pallet straight away by yourself). You can ask the driver if they can take it but please do not be offended if they cannot.
They may be able to request for collection by another van at another time but we often advise that if the pallet is left in a prominent roadside position then this will be a far quicker way to have it removed (particularly if you pop a little note on it). Pallets can also be taken to most local civic amenity sites.