Deliveries are managed through one of our selected courier partners;
Small and medium sized items, including all cushions and folding chairs are despatched using DPD on a next working day delivery service. DPD deliveries can be tracked online or using the DPD app, you will receive email and text updates from DPD.
All 3m (and bigger) parasols, unassembled benches and some medium sized items are normally sent using Tuffnells on a next working day delivery service. You will receive a delivery email from Tuffnells regarding your delivery. https://www.tuffnells.co.uk/track-and-trace.
Most heavy and large items as well as fixed chairs will be sent with a pallet courier service using the Palletforce network. Standard delivery is delivery 9am-5pm, Monday to Friday and you should expect to be able to receive your order 3-5 working days after despatch from our warehouse. https://www.palletforce.com/our-services/track-my-pallet.
The courier partner network Palletforce uses a range of local organisations to complete the customer delivery of the items. If a specific day for delivery has not been requested, then the courier will contact you by phone within 24 hours after despatch from our warehouse to book a convenient delivery day with you.
If your delivery is on a pallet then the pallet will be delivered to kerbside only and the driver is not permitted to assist you in getting your items to another specific location. You should arrange for someone to assist you to move the items to a specific location or contact us when your order is placed to see if a specialist delivery team can be arranged. Specialist delivery teams are subject to availability and will be chargeable.
The delivery driver is not obliged to take the pallet away with them and whilst you are welcome to ask them to do this at the point of delivery, there may be circumstances that mean they are unable to take it. If this is the case, then due to general demand, most pallets will be taken away if left in a location at your property that is visible from the road. Alternatively, they can be disposed of at most local civic amenity sites.
Very Large and Heavy items, including live edge tables, teak root tables and sets, reclaimed teak sets, and large teak garden sets will be delivered using a 2 person delivery team.
