Field & Hawken is following official directives and advice and continues to be operating fully in support of our customers. An increase in use and availability of hand sanitisers and disinfectant wipes across our business is in place along with regular handwashing, cleaning of surfaces, handles etc.
Whilst the current situation is certainly challenging, our business model enables us to maintain full operations under the current government guidance without any impact to customers ordering online. We will continue to monitor the situation and continue to prioritise the health and safety of our staff and customers.
At present our showroom remains closed due to government instruction and we will re-open once it is safe to do so. When this occurs, we will update our opening hours information online. Online orders will still be able to be placed and deliveries made as usual.
Currently our courier partners are operating as normal. Whilst current research shows that the virus could live on certain surfaces for up to a few days there is currently no known risk of transmission via packages/mail. However, as an additional precaution, we recommend you wash your hands after opening any package.
Our customer service operations are available on email and on the phone: Monday-Friday, 9am-5pm and Saturday 10am-3pm.