Important Message from Field & Hawken in Response to COVID-19 Outbreak We understand that your inbox, social media, radio, tv and other sources of information are inundated with updates on Coronavirus. We appreciate just a few moments of your time to share with you an update from Field & Hawken. Field & Hawken Business Operations Field & Hawken is following official directives and advice and continues to be operating fully in support of our customers. An increase in use and availability of hand sanitisers and disinfectant wipes across our business is in place along with regular handwashing, cleaning of surfaces, handles etc. Whilst the current situation is certainly challenging, our business model enables us to maintain full operations under the current government guidance without any impact to customers. We will continue to monitor the situation and continue to prioritise the health and safety of our staff and customers. At present our showroom remains open, but obviously subject to any new government instruction we may have to close to the public. If this occurs, we will update our opening hours information online. Online orders will still be able to be placed and deliveries made as usual. Garden Furniture and Indoor Furniture & Furnishings Orders Our customer service operations are available on email and on the phone: Monday-Friday, 9am-5pm and Saturday 10am-4pm. Our supply chain planning had been in full spring-summer preparation and so we have an excellent supply of garden furniture, cushions and parasols with more due to arrive in the next few weeks. Our distribution team continue to receive and despatch orders daily. Currently our courier partners are operating as normal. Whilst current research shows that the virus could live on certain surfaces for up to a few days there is currently no known risk of transmission via packages/mail. However, as an additional precaution, we recommend you wash your hands after opening any package. Little Greene Paint and Wallpapers If you require paint or wallpaper samples then please contact us as we would be happy to arrange free delivery to you from our showroom within a 7-mile radius of RG30 6AW. If you require full paint tins or rolls of wallpaper, then we are working with Little Greene to provide all orders for UK delivery on a free next day delivery service to your home. Simply call or email us to place your order on 0118 942 2248 / [email protected] Independent Business Support The situation is affecting all families and organisations, large or small. Field & Hawken is based in Berkshire and we have seen some fantastic innovations and models put in place to try to ensure that local individuals and businesses are supported during this period. As a family run, independent business we recognise the challenges that many of these business and organisations are facing across the country. Wherever you are, and wherever practical, please try to support local and independent businesses through this time and provide a positive future for them. As we all practice social distancing and spend a little more time at home, we hope that we can continue to provide you with some items to make this as comfortable as possible. We’d be delighted If you’d like to stay in touch via our social media, email or website. Thank you for your support, Amy and Andrew Field Founders and Owners Field & Hawken Ltd Website: Email: [email protected] Phone: 01491 671938, or 0118 942 2248